Refund policy

Null Agenda Return & Refund Policy

We want you to be completely satisfied with your Null Agenda order. If something isn't right, we are here to help.

Order Issues (Damaged or Defective Items)

If your item arrives damaged, defective, misprinted, or your package is lost in transit, please contact us within 7 days of delivery. This allows us to investigate and resolve the issue for you as quickly as possible.

General Returns

If you need to return an item for other reasons, you may request a return within 10 days of delivery. To be eligible for a return, the item must be:

  • Unused, unworn, and unwashed

  • Free of stains or damage

  • In its original condition

Please note: Customers are responsible for all return shipping costs. We do not provide prepaid return labels.

How to Start a Return

  1. Email us at info@aquantumenigma.com.

  2. Include your Order Number and a brief description of the problem.

  3. If the item is defective or damaged, please attach clear photos or videos.

  4. Wait for our team to approve the request and provide the return address. Please do not send items back without prior approval, as unauthorized returns will not be accepted.

Non-Returnable Items

For hygiene and fulfillment reasons, the following items are not eligible for a return or refund (unless defective):

  • Intimate items, swimwear, pajamas, tights, socks, and face masks.

  • Items damaged due to misuse or altered after delivery.

  • Orders delayed or lost because an incorrect shipping address was provided at checkout.

  • Custom-printed items that were produced accurately but are no longer wanted.

Cancellations or Order Changes

Because our items are made to order, we can only cancel and fully refund your purchase if it is still in the "In Review" stage before production starts. If you need to cancel or change an order, email us immediately. Once production begins, cancellation requests are no longer eligible for a full refund.

Refunds

Once your return request is approved and the item is received, we will process your refund within 7 business days. Refunds are issued to the original payment method and currency used for the purchase. Processing times may vary depending on your bank or payment provider.